FAQ
How to track my order?
You can track the latest shipping status of your order on your mobile device or computer. Simply visit "Your orders" and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number, estimated delivery time, and latest shipping status on the page.
If a tracking number isn't available yet, then our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to . We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don’t have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at for an update on your tracking. For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 24 hours.
You can track the latest shipping status of your order on your mobile device or computer. Simply visit "Your orders" and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number, estimated delivery time, and latest shipping status on the page.
If a tracking number isn't available yet, then our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to . We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don’t have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at for an update on your tracking. For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 24 hours.