Privacy Policy

1. Information We Collect

We may collect personal information when you browse our website, make a purchase, create an account, or contact us.

This may include:

• Personal details: Name, email address, phone number, billing address, and shipping address.
• Order information: Products purchased, order details, delivery information, and transaction history.
• Account information: Account details, login information, and shopping preferences.
• Payment information: Transaction details and payment confirmations. Payment credentials may be processed directly by third-party payment providers.
• Technical information: IP address, browser type, device information, cookies, and website activity.
• Communications: Customer support inquiries, product reviews, and marketing preferences.

We may also receive information from service providers involved in payments, shipping, analytics, and other store operations.

2. How We Use Your Information

We use personal information to:

• Process orders, payments, shipping, returns, and refunds.
• Provide customer support and respond to inquiries.
• Manage customer accounts and shopping preferences.
• Maintain and improve website functionality and customer experience.
• Detect fraud, prevent unauthorized activity, and protect website security.
• Send marketing communications where permitted by law and your preferences.
• Comply with applicable legal and regulatory requirements.

Where required by applicable law, we process personal information on an appropriate legal basis, such as contractual necessity, consent, legitimate interests, or legal obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential shopping functions, remember preferences, analyze website traffic, and, where applicable, provide relevant advertising.

These technologies may include essential cookies, functional cookies, analytics cookies, and marketing cookies.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functionality.

For more information, please refer to Shopify's Cookie Policy .

4. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

• Shopify: For ecommerce hosting and store functionality.
• Payment providers: To process and verify transactions.
• Shipping and fulfillment partners: To prepare and deliver orders.
• Technology and analytics providers: To operate, maintain, and improve our website.
• Marketing and customer service providers: To support communications and customer assistance.
• Legal authorities: When disclosure is required by applicable law or lawful requests.

We may also disclose information in connection with a business transfer, legal dispute, or the protection of our rights.

Third-party service providers may process personal information according to their own privacy notices and applicable contractual obligations.

5. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you product updates, special offers, and other relevant information.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting support@delightor.com .

Even after unsubscribing, you may continue to receive essential transactional messages, such as order confirmations and shipping updates.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our store uses Shopify and supporting service providers to facilitate secure ecommerce transactions and website operations.

However, no method of transmitting or storing information online is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable legal and operational requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Requesting access to personal information.
• Correcting inaccurate or incomplete information.
• Requesting deletion of personal information.
• Withdrawing consent where processing is based on consent.
• Objecting to or restricting certain data processing activities.
• Requesting data portability where applicable.
• Opting out of certain marketing or advertising uses of personal information.

These rights may be subject to legal limitations and identity verification requirements.

To exercise your rights, please contact support@delightor.com .

You may also visit our Your Privacy Choices page for available privacy options.

9. International Data Transfers

As Delightor serves customers internationally, personal information may be processed or stored in countries outside your country of residence, including locations where Shopify and our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

10. Children's Privacy

Delightor offers products intended for adults. Our website is not intended for individuals under 18 years of age or under the applicable legal age of adulthood in their jurisdiction, whichever is higher.

We do not knowingly collect personal information from children. If you believe a minor has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. Third-Party Links and Policy Updates

Our website may contain links to third-party websites and services that maintain their own privacy policies. We are not responsible for their independent data practices.

We may update this Privacy Policy to reflect changes in our services, business operations, or applicable laws.

When we update this policy, we will publish the revised version on this page and update the "Last Updated" date. Additional notice will be provided where legally required.