Terms & Conditions

1. General Overview

Welcome to Delightor. This website is operated by Delightor. Throughout these Terms & Conditions ("Terms"), the words "we," "us," and "our" refer to Delightor.

By accessing our website, creating an account, or purchasing products from us, you agree to these Terms and any applicable policies referenced on our website.

These Terms apply to visitors, customers, account holders, and other users of our website and services.

Please read them carefully before using our services. If you do not agree with these Terms, you should not use the website or make a purchase.

Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded under applicable law.

2. Age Requirements & Eligibility

Delightor offers products intended exclusively for adults.

To use our website and purchase products, you must be at least 18 years old or the legal age of adulthood in your jurisdiction, whichever is higher.

By using this website, you represent that you meet the applicable age requirements and are legally permitted to purchase the products offered.

Customers are responsible for ensuring that products they order are permitted under the laws and regulations applicable to their location.

We may decline an order where we reasonably believe that applicable eligibility or legal requirements have not been met.

3. Website Use & Customer Accounts

You agree to use the Delightor website responsibly and only for lawful purposes.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorized access to our systems or customer accounts.
• Upload or transmit malicious software, viruses, or harmful code.
• Interfere with the security or normal operation of our website.
• Violate the intellectual property rights or lawful rights of others.

If you create a customer account, you are responsible for keeping your login credentials secure and providing accurate account information.

Please notify us if you believe your account has been accessed without authorization.

We may restrict access to our services where reasonably necessary to address security risks, fraud, or serious violations of these Terms.

4. Products & Product Information

Delightor offers a range of personal wellness, intimate lifestyle, and related products.

We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing information.

However, product colors and appearance may vary slightly depending on your screen settings, lighting conditions, and manufacturing variations.

Product availability, specifications, packaging, and features may change without prior notice.

Please review the product description, size information, and any available instructions before purchasing.

Product information provided on our website is intended to assist with purchasing decisions and should not be considered medical advice.

If you have questions about a product, please contact us before placing your order.

5. Prices, Payments & Currency

Product prices are displayed on our website and may vary depending on your selected market or currency.

We reserve the right to update product prices and promotional offers. Changes will not alter the agreed price of an order already accepted, except where permitted by law or agreed with the customer.

Available payment methods are indicated by the payment icons displayed in our website footer. The payment options applicable to your order will be shown during checkout.

Payments are processed through Shopify and supported third-party payment service providers.

Depending on your payment provider, bank, or selected currency, additional currency conversion or transaction charges may apply.

Any shipping charges and applicable taxes calculated during checkout will be displayed before you complete your purchase.

6. Orders, Changes & Cancellations

After placing an order, you should receive an order confirmation email using the email address supplied during checkout.

An order confirmation acknowledges that your order has been received. We may review or verify orders before accepting or fulfilling them.

We may refuse or cancel an order for legitimate reasons, including suspected fraud, payment verification issues, product unavailability, or legal restrictions.

If we cancel an order after receiving payment, we will address any resulting refund in accordance with applicable law and payment processing procedures.

Changing or Cancelling an Order

If you need to change or cancel your order, please contact support@delightor.com within 24 hours of placing it.

We will do our best to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has been processed or shipped.

This procedure does not remove any mandatory cancellation or withdrawal rights available under applicable consumer law.

7. Shipping & Delivery

Delightor offers shipping to supported international destinations.

Available shipping methods, delivery options, rates, and estimated delivery times depend on the shipping destination and the selected service.

Shipping options and applicable charges will be displayed during checkout where available.

Estimated delivery times are provided for guidance and may be affected by carrier operations, customs procedures, local delivery conditions, or circumstances outside our reasonable control.

Customers should provide complete and accurate shipping information to help avoid delivery problems.

Once tracking information becomes available, it may be provided through the shipping confirmation email.

For additional information, please review our Shipping & Delivery page.

Nothing in this section limits mandatory consumer rights relating to delivery or the risk of loss.

8. Returns, Refunds & Product Issues

Returns, refunds, damaged items, and incorrect deliveries are handled according to our Return & Refund Policy and applicable consumer law.

Due to the personal and intimate nature of certain products, hygiene restrictions may apply to voluntary change-of-mind returns.

Such restrictions do not remove statutory rights relating to faulty, damaged, misdescribed, or non-conforming goods.

If an item arrives damaged or incorrect, please contact us promptly with your order details and photographs where reasonably available.

Our support team will review the issue and advise you on available next steps.

For full information about eligibility, procedures, and refund processing, please read the linked policy.

9. Promotions & Discount Codes

Delightor may occasionally offer discount codes, promotional campaigns, or special pricing.

Promotions may be subject to specific conditions, eligibility requirements, expiration dates, or product exclusions.

Discount codes must be entered and applied during checkout where the relevant option is available.

Unless otherwise stated, promotional offers may not be combined with other discounts.

We may correct promotional errors or discontinue offers where permitted by law, subject to any rights already established through accepted purchases.

10. Third-Party Services & Links

Our online store is hosted on Shopify, which provides the ecommerce platform used to operate our website.

We may also use third-party services for payment processing, shipping, customer support, analytics, and other business operations.

Certain third-party services may have their own terms and privacy policies.

Our website may contain links to external websites that are operated independently from Delightor.

We do not control the content or availability of independent third-party websites.

We encourage customers to review relevant third-party terms before using those services.

11. Intellectual Property

The Delightor name, website design, original text, graphics, logos, and other original website materials are protected by applicable intellectual property laws.

Product names, trademarks, and brand assets belonging to third parties remain the property of their respective owners.

You may browse and use our website for lawful personal shopping purposes.

You may not reproduce, distribute, commercially exploit, or modify our protected website content without appropriate authorization, except as permitted by applicable law.

12. Reviews, Feedback & Submissions

Customers may have the option to submit product reviews, comments, suggestions, or other feedback.

You are responsible for ensuring that any content you submit is lawful, accurate to the best of your knowledge, and does not infringe the rights of another person.

You must not submit misleading reviews, malicious content, unlawful material, or personal information belonging to others without authorization.

By submitting content for publication, you grant Delightor a non-exclusive right to display and use that content in connection with operating, promoting, and improving our services, subject to applicable law and your privacy rights.

We may moderate or remove submissions that violate these Terms or applicable law.

Personal information associated with submissions is handled as described in our Privacy Policy.

13. Privacy & Personal Information

Your privacy is important to us, particularly when purchasing personal wellness and intimate products.

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy .

Please review that policy to understand the information we may collect, how it is used, and the privacy choices available to you.

You are responsible for providing accurate information when placing orders or contacting us.

14. Disclaimers & Liability

We make reasonable efforts to maintain accurate information and reliable website functionality. However, temporary interruptions, technical issues, or inaccuracies may occasionally occur.

Information provided on the website is intended for general product and shopping guidance. It should not be treated as professional medical advice.

Products should be used according to their instructions and applicable safety guidance.

To the extent permitted by applicable law, Delightor is not responsible for losses resulting solely from unauthorized misuse of the website or actions outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from fraud, intentional misconduct, or other matters protected by mandatory law.

Nothing in these Terms limits mandatory warranties, remedies, or consumer protection rights.

15. Changes, Suspension & Applicable Law

We may update these Terms to reflect changes in our services, business operations, or applicable legal requirements.

Updated Terms will be published on this page together with a revised "Last Updated" date.

Where required by law, additional notice or consent will be obtained.

We may suspend or restrict access to our services where reasonably necessary to address fraudulent activity, security risks, or serious violations of these Terms.

These Terms are subject to applicable laws and mandatory consumer protection requirements.

Nothing in this section deprives consumers of rights or protections that apply in their country or region of residence.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.