Taxes & Duties

1. Overview

Delightor offers international shipping to supported destinations and aims to provide a straightforward shopping experience without unexpected import-related charges.

For the original delivery of an order, Delightor covers applicable import duties, import taxes, VAT, GST, and customs clearance charges.

This means customers are not required to make additional import duty or tax payments to receive their original shipments.

Different rules apply to return shipments. If an item is returned, the customer is generally responsible for return-related import duties, taxes, and customs clearance charges, subject to applicable law.

2. Import Duties & Taxes on Original Orders

When goods are shipped internationally, customs authorities may assess import duties, taxes, or other charges according to local regulations.

Depending on the destination, these charges may include:

• Import duties
• Value-added tax (VAT)
• Goods and services tax (GST)
• Customs clearance fees
• Import-related handling charges

Delightor is responsible for covering these applicable charges associated with the original shipment.

You will not be required to pay additional import duties or taxes to receive your original package.

This commitment relates to the original delivery of your order and does not automatically extend to return shipments.

3. How Import Charges Are Determined

Import duties and taxes are generally determined by the customs authorities or other authorized organizations in the destination country.

The amount of any applicable charges may depend on:

• The destination country or region
• The declared value of the shipment
• The type and classification of goods
• Local import tax thresholds
• Applicable customs regulations

Delightor does not determine local customs tax rates or import regulations.

However, applicable import-related charges associated with the original delivery remain Delightor's responsibility under this policy.

4. Taxes at Checkout & Upon Delivery

The amount payable for your order, including any taxes or shipping charges collected at checkout, will be shown before you complete your purchase.

Delightor covers applicable import duties and import-related taxes associated with the original international shipment.

You should not be required to make an additional payment for import duties or taxes when receiving your package.

If You Receive a Customs Payment Request

If a customs authority, shipping carrier, or clearance provider requests payment of import-related charges for your original order, please contact us before making any payment.

Email support@delightor.com and provide your order number, tracking information, and a copy of the payment request where available.

Our support team will review the request and arrange an appropriate resolution so that applicable import-related charges remain Delightor's responsibility.

Please do not ignore customs notices or carrier deadlines while waiting for assistance. Contact us promptly if a payment or documentation deadline is approaching.

5. Customs Clearance & Delivery

International shipments may be subject to customs inspections or clearance procedures before delivery.

Customs authorities or delivery carriers may request additional shipment details or documentation during this process.

Although Delightor covers applicable import-related charges for the original delivery, customs inspections and clearance requirements may still affect delivery times.

Please monitor your shipment through the tracking link provided in your shipping confirmation email.

For information about delivery estimates, tracking, and shipping arrangements, visit our Shipping & Delivery page.

6. Return Duties & Taxes

The import duty and tax coverage provided by Delightor applies to the original shipment of your order.

If you return an item, you are generally responsible for any import duties, customs taxes, customs clearance fees, and other import-related charges incurred during the return shipment.

These return-related charges are separate from the duties and taxes covered by Delightor for the original delivery.

Depending on the return destination and applicable customs procedures, additional charges may be assessed by customs authorities or shipping providers.

Any return-related charges are the customer's responsibility, except where applicable consumer protection laws require the seller to bear those costs.

Please contact our customer support team before returning a product to receive the appropriate return instructions.

7. Refused or Returned Shipments

A shipment may be delayed, refused, or returned if customs clearance cannot be completed or delivery arrangements are unsuccessful.

Possible reasons include:

• Incomplete shipping information
• Unsuccessful delivery attempts
• Failure to collect a package
• Missing customs documentation
• Import restrictions or clearance issues
• Refusal of delivery

If your original shipment is subject to an import duty or tax payment request, please contact Delightor promptly rather than refusing delivery solely because of that request.

Under this policy, applicable import-related charges for the original shipment remain Delightor's responsibility.

If a package is returned for reasons unrelated to an unpaid charge that Delightor is responsible for, reasonable additional costs may apply where permitted by law.

Where a customer initiates a return, return-related import duties, taxes, and clearance charges are generally the customer's responsibility, subject to applicable consumer rights.

Any applicable refund adjustment will depend on the actual circumstances, documented costs, and legal requirements.

8. Returns, Refunds & Consumer Rights

Return-related customs charges and refund requests are handled according to the circumstances of the order, our published policies, and applicable law.

Our original-shipment duty and tax coverage does not mean all costs associated with a voluntary return are covered by Delightor.

However, nothing in this policy excludes or limits statutory consumer rights relating to faulty goods, incorrect items, non-delivery, or other legally protected circumstances.

Where applicable law requires Delightor to cover necessary return-related expenses, those legal requirements take precedence.

For full information about return eligibility and refund procedures, please review our Return & Refund Policy .