Return & Refund Policy

1. Overview

Thank you for shopping with Delightor. We want you to feel confident when making a purchase and understand the options available if something goes wrong.

Due to the intimate nature of many products sold on our website, certain health and hygiene restrictions apply to returns. Please review the following conditions before requesting a return or refund.

Nothing in this policy limits your mandatory consumer rights under applicable law.

2. Right of Withdrawal (EU & UK)

Customers in the European Union and the United Kingdom generally have the right to withdraw from eligible distance purchases within fourteen (14) days after receiving their goods, subject to applicable consumer protection laws and exceptions.

This right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed after delivery, where the relevant legal exception applies.

If you wish to exercise an applicable right of withdrawal, please contact us within the relevant withdrawal period.

Statutory remedies for faulty, defective, misdescribed, or non-conforming goods remain available where required by law.

3. Hygiene & Return Eligibility

To protect customer health and hygiene, products intended for intimate or personal use are generally eligible for voluntary change-of-mind returns only when they are unused, unopened, and remain in their original sealed packaging.

Products subject to hygiene restrictions may include:

• Vibrators and dildos
• Male masturbators and strokers
• Anal toys and prostate massagers
• Chastity devices and intimate accessories
• Bondage and BDSM accessories
• Intimate lingerie and wearable accessories
• Lubricants, condoms, and personal care items

Once a qualifying hygiene-sealed product has been opened or used, it may no longer be eligible for a change-of-mind return.

This restriction does not remove your statutory rights where an item is faulty, damaged, incorrectly supplied, or otherwise does not conform to applicable consumer law.

4. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team within seven (7) days of delivery so we can investigate promptly.

Email support@delightor.com and include:

• Your order number
• A brief description of the issue
• Clear photographs or video showing the problem, where reasonably available

After reviewing your request, we may offer an appropriate resolution, including:

• Replacement item
• Partial refund
• Full refund

The appropriate solution depends on the circumstances and applicable consumer law. The seven-day contact request does not shorten any longer statutory period for reporting or claiming remedies.

5. How to Request a Return

Please contact our support team before sending any product back.

To request a return:

1. Email support@delightor.com with your order number and reason for the return.
2. Our team will review your request and confirm the applicable return procedure.
3. Where a return is required, we will provide the appropriate return address and instructions.
4. Send the item according to the instructions provided and retain the shipping receipt or tracking information.

Please do not send products to an address obtained from the parcel label or our general contact information without first confirming the appropriate return destination.

Unapproved returns may cause delays or make it difficult for us to identify and process your request.

This procedure does not limit any legally protected right to withdraw from a purchase or obtain a remedy.

6. Return Shipping Costs

For voluntary returns where the customer changes their mind, return shipping costs are generally the customer's responsibility, subject to applicable consumer law.

When a return results from a defective, damaged, or incorrect item, we will determine the appropriate return shipping arrangement in accordance with applicable legal obligations.

International returns may involve additional shipping, customs, or clearance costs.

Any applicable charges or deductions will depend on the circumstances and legal requirements.

Original shipping fees are generally non-refundable for voluntary returns, except where applicable law requires reimbursement.

7. Undeliverable or Returned Shipments

A shipment may be returned to the carrier or sender for reasons such as:

• Incorrect or incomplete address details
• Unsuccessful delivery attempts
• Failure to collect a package
• Refusal of delivery

If your package is returned or marked as undeliverable, please contact support@delightor.com for assistance.

We will review the delivery circumstances and explain the available options, which may include reshipping or refund processing where appropriate.

Any applicable additional delivery costs or refund deductions will be assessed according to the circumstances and applicable consumer rights.

8. Refund Processing

Once an eligible return has been received and inspected, approved refunds are normally processed within five to ten (5–10) business days.

Refunds are generally issued to the original payment method used for the purchase.

The time required for funds to appear in your account may vary depending on your payment provider or bank.

Where applicable consumer law requires a different refund deadline or procedure, that legal requirement takes precedence.

If you have not received an approved refund after the expected processing period, please contact our support team for assistance.