What Is Our Return Policy?
1. Due to the intimate nature of the items we sell, we only accept returns for unopened products with intact packaging and tags. This is necessary to ensure that each product is brand new and for the health, safety, and peace of mind of our customers.
2. Once the package is opened, the products are considered used and cannot be returned unless defective.
3. If you plan to return a product, please email us pictures of the unopened package within 180 days of purchase. After confirming the package's status, we will provide you with a return address. Return shipping is at your own expense.
4. The above policy applies to, but is not limited to, the following scenarios:
- Duplicate orders due to operator error.
- Returns due to a change of mind.
- Returns due to the purchase of the wrong product.
- Returns because you no longer need it.
- Returns due to price reasons.

30-Day Money-Back Guarantee
Unopened products can be returned for a full refund within 30 days of purchase, regardless of the reason, excluding corporate purchases/bulk orders, which may not be eligible for a refund. Please note that ordering more than 10 units of a product will be considered a bulk order. Once the returned item arrives at Delightor's warehouse for inspection, the refund process will begin.
Please ensure the following requirements are met for a successful return:
1. Items must include their original packaging.
2. For non-quality related warranty claims, the buyer is responsible for shipping costs.
3. Returns may be rejected if items do not meet the above requirements.

What If An Item Is Defective?
If you discover a defect in an item within 180 days of purchase, please contact us and provide the following information:
1. Order number, SKU of the defective item, and a brief description of the problem.
2. Pictures or a video illustrating the problem.
Before reporting the problem, please confirm the following:
1. Is the product fully charged before testing? Have you long-pressed the power button for approximately 3-5 seconds to turn on the product?
2. For the dildo and vibrator, have you turned on the product before using the remote control to control it? Have you checked the battery of the remote control?
3. Have you consulted the instruction manual provided with the product?
4. Please note that all products on our website must not be used while charging.
Once the problem is confirmed, we will replace the defective item with the same model.

What If The Package Is Lost Or Returned?
1. If the parcel is successfully delivered to the destination address but you did not receive it, no refund will be provided.
2. If the parcel is lost in transit, we will resend the same item to you.
3. If the parcel is delivered to a different address, we will resend the same item to the correct address.
4. If a parcel is returned due to address problems or because the customer did not pick it up within the designated time, we will resend the same item but charge a $7 shipping fee.
5. If a parcel is returned due to force majeure factors, such as customs return or post office return without reason, we will resend the same item to you.
For further assistance and confirmation on any of these details, please message our customer service department within 30 days of purchase.

What If I Want To Cancel My Order?
1. After placing an order, you can attempt to cancel it within 24 hours. However, the cancellation result will depend on the timing, so please contact our customer service for confirmation.
2. In most cases, orders are processed and shipped within 3 business days, which makes canceling an order challenging once it has been submitted.

What If I Receive The Wrong Product?
If you believe that we have shipped the wrong item, please contact us within 30 days of purchase and provide the following information:
1. Pictures of the shipping label located on the package.
2. Pictures showing the SKU on the product's plastic wrap bag.
3. Pictures of the entire package and the product itself.

Customer Support：support@delightor.com

Our team is committed to providing prompt assistance and aims to respond to inquiries within 24 hours on weekdays. Please note that for inquiries made on weekends or holidays, our response may be delayed until the next business day. We appreciate your understanding and patience.