Return & Refund Policy

Thank you for shopping with Delightor. We are committed to providing high-quality products and a satisfying shopping experience. Please review our return and refund policy carefully before submitting a request.

Right of Withdrawal (EU & UK Customers)

If you are located in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery.

Hygiene & Safety Notice – Return Eligibility

Due to the intimate nature of our products, we only accept returns for items that are unused, unopened, and in their original sealed packaging.

Once a product has been opened, it is considered used and cannot be returned unless it is defective.

This policy applies to all applicable scenarios, including but not limited to:

• Change of mind
• Ordering the wrong product
• No longer needing the item
• Price-related reasons

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Email us at support@delightor.com and include your order number along with clear photos or videos showing the issue.

After review, we may offer one of the following solutions:

• Replacement item
• Partial refund
• Full refund

Return Process

All return requests must be approved before sending any item back.

Please contact support@delightor.com to initiate your request.

Unauthorized returns will not be accepted.

Once approved, we will provide return instructions and the appropriate return address.

Refunds are issued only after the returned item has been received and inspected.

Return Shipping Costs

Original shipping fees are non-refundable.

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

For international returns, additional fees may apply, including:

• Return shipping fees
• Customs duties or taxes
• Clearance or handling fees

Where applicable, a reasonable logistics or handling fee may be deducted from the refund amount.

Undeliverable or Returned Shipments

If a package is returned due to failed delivery attempts, incorrect address details, or failure to collect from a carrier pickup point, it may be considered undeliverable.

In such cases, please contact our support team for assistance. We will work with you to arrange a suitable solution.

Refund Processing

Approved refunds will be processed within 5–10 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method.

Processing time may vary depending on your payment provider or bank.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@delightor.com