Shipping & Delivery

1. Shipping Overview

At Delightor, we aim to provide a reliable, convenient, and discreet shipping experience for every order.

We offer international shipping to supported destinations, with available delivery options depending on your location and the shipping services offered during checkout.

Orders are generally dispatched from our fulfillment facilities and logistics partners in Asia. The dispatch location may vary depending on the products ordered and the destination.

All orders are shipped to the delivery address provided during checkout. If you need products delivered to multiple addresses, please place separate orders for each destination.

2. Discreet Packaging

We understand the importance of privacy when purchasing intimate and personal products.

Delightor orders are shipped in discreet packaging designed to protect your privacy during delivery.

Our packaging approach includes:

• No obvious indication of intimate product contents on the external packaging.
• Neutral outer packaging suitable for normal parcel delivery.
• Shipping labels containing information needed for transportation and delivery.

Package size and appearance may vary depending on the products ordered and the shipping requirements.

3. Shipping Methods

We offer Standard International Shipping to supported destinations.

Expedited Shipping is available for eligible orders shipped to the United States.

Shipping methods shown at checkout depend on the delivery address and the products in your order.

The shipping method selected during checkout determines the applicable shipping charge and estimated delivery service.

4. Order Processing Time

Orders are typically processed within one to two (1–2) business days, excluding weekends and public holidays.

Processing time refers to the period required to prepare an order for shipment. It does not include transportation time.

Processing may take longer during periods of high order volume, public holidays, or when additional order verification is necessary.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us at support@delightor.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, changes or cancellations cannot be guaranteed once your order has been processed or shipped.

This does not affect any mandatory cancellation or withdrawal rights provided by applicable consumer law.

5. Shipping Costs

Standard Shipping is free on orders of USD 59 or more for most supported destinations.

Certain destinations may have different free-shipping thresholds or may not offer free shipping.

For orders that do not meet the applicable free-shipping requirements, shipping charges are calculated during checkout.

For eligible United States orders, Expedited Shipping is available for USD 19.90.

The shipping options and charges shown at checkout are based on the destination and the applicable shipping configuration.

Please review the final delivery charges before completing your purchase.

6. Estimated Delivery Times

Delivery estimates depend on the destination country, shipping method, local carrier operations, and customs processing.

The following table provides general estimates for Standard Shipping.

These estimates are based on our general shipping guidance and are not guaranteed delivery dates. Availability and actual transit times may vary.

Expedited Delivery

For eligible United States orders, Expedited Shipping is generally estimated at 3–7 business days.

Expedited Shipping is not currently presented as a standard delivery option for every country. Available services will be shown at checkout.

Multiple Shipments

Orders containing multiple products may be dispatched separately depending on fulfillment arrangements.

As a result, items from the same order may arrive in different packages or on different dates.

7. Tracking Your Order

Once your order has been shipped and tracking information becomes available, you should receive a shipping confirmation email.

This email will contain a tracking link that allows you to check the latest available delivery updates.

Tracking information may not appear immediately after dispatch. It can take some time for the carrier to scan and update the shipment.

If you have questions about your tracking information, please contact our support team.

8. Delivery Attempts & Pickup Locations

Depending on the destination and local carrier procedures, the delivery service may attempt delivery directly to your address.

If the carrier cannot complete delivery, your parcel may be redirected to a local pickup point, parcel locker, or collection facility.

In these cases, you may need to collect the parcel according to the carrier's instructions.

Please monitor your tracking updates and collect the package within the carrier's specified collection period.

Packages that remain uncollected may be returned or handled according to the carrier's procedures.

9. Shipping Delays

Although we aim to provide timely delivery, estimated shipping times are not guaranteed.

Delivery may be affected by circumstances such as:

• Severe weather or natural disasters.
• Customs inspection or clearance delays.
• Carrier or postal service disruptions.
• Public holidays and seasonal shipping volumes.
• Transportation interruptions or unforeseen logistics conditions.

If your order appears significantly delayed, please contact our support team with your order information.

We will review the available tracking details and help determine the appropriate next steps.

Nothing in this policy limits applicable consumer rights relating to delivery delays or undelivered goods.

10. Lost or Damaged Shipments

If your package is reported as lost, arrives damaged, or appears to have been delivered incorrectly, please contact us for assistance.

Include your order number, available tracking information, and a description of the issue.

Where relevant, photographs of damaged packaging or products may help with the investigation.

We will review the circumstances and determine an appropriate resolution in accordance with our policies and applicable consumer law.

For further information, please refer to our Return & Refund Policy .

11. Customs & Import Duties

International shipments may be subject to customs procedures, import duties, taxes, or other charges depending on the destination.

Import duties and taxes, if applicable, depend on the destination country and local customs requirements.

Customs authorities may inspect shipments or request additional documentation before completing delivery.

Customs procedures and clearance times vary by country and may affect the final delivery date.

For additional information, please review our Taxes & Duties page.

12. Address Accuracy

Please ensure that your shipping address is complete and accurate before submitting your order.

Important details may include:

• Recipient name
• Street address and building number
• Apartment or unit number, if applicable
• City, state, or region
• Postal or ZIP code
• Country and contact information

Incorrect or incomplete information can result in delays, unsuccessful delivery attempts, or returned shipments.

If you notice an error after placing an order, please contact support@delightor.com as soon as possible.

Address corrections cannot always be completed after an order has been dispatched.

13. Returned or Undeliverable Packages

A package may be returned to the sender or logistics facility if delivery cannot be completed.

Possible reasons include an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package.

If your package is returned or marked as undeliverable, please contact our support team.

We will review the delivery circumstances and explain the available options, which may include reshipping or refund processing where appropriate.

Any applicable additional delivery charges or refund deductions will be assessed according to the circumstances and applicable law.

14. Important Shipping Information

Shipping methods, processing schedules, delivery estimates, and destination availability may change as carrier services and fulfillment arrangements evolve.

We make reasonable efforts to provide accurate information, but temporary delays or service changes may occur.

Customers should review the shipping options presented at checkout before completing an order.

Nothing in this policy excludes or limits mandatory consumer rights, including rights relating to delivery, non-delivery, and remedies for goods that do not conform to the purchase agreement.