Shipping & Delivery
Shipping & Delivery
At Delightor, we are committed to providing a secure, reliable, and discreet delivery experience for every order.
Your privacy and satisfaction remain our top priorities from checkout to final delivery.
Discreet Packaging
All orders are shipped in 100% discreet packaging to protect your privacy.
- No product names or sensitive information are displayed on the package
- No branding or indication of the contents appears on the outer packaging
- Neutral shipping labels are used for added privacy protection
You can shop with confidence knowing that your order will be packaged and delivered with discretion.
Shipping Methods
We offer Standard Worldwide Shipping, which is free on orders over $59.
Expedited Shipping is also available for a flat fee of $19.99.
To ensure reliable and efficient delivery, most orders are shipped directly from our primary fulfillment center in Asia, with optimized international shipping routes for faster transit.
All orders will be shipped to the delivery address provided at checkout. If you would like items shipped to multiple addresses, please place separate orders for each destination.
Processing Time
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
If you need to cancel or modify your order, please contact us as soon as possible before it has been shipped. Once an order has been dispatched, cancellations or modifications may no longer be possible.
Shipping Cost
- Standard Worldwide Shipping is free for orders over $59
- For orders below $59, shipping fees will be calculated at checkout
- Expedited Shipping is available for a flat fee of $19.99
Shipping Time
Delivery times may vary depending on the destination country, local carrier conditions, customs processing, and seasonal shipping volumes.
Orders containing multiple items may be shipped separately and may arrive in more than one package.
Estimated Delivery Time
| Country / Region | Standard Shipping | Expedited Shipping |
|---|---|---|
| United States | 5–10 business days | 3–7 business days |
| Canada | 5–10 business days | 3–7 business days |
| Mexico | 10–15 business days | 5–8 business days |
| United Kingdom, Germany, France, Netherlands | 5–10 business days | 3–6 business days |
| Japan | 5–7 business days | 3–5 business days |
| Australia, New Zealand | 7–15 business days | 4–8 business days |
| Middle East (UAE, Saudi Arabia, Qatar) | 7–15 business days | 4–8 business days |
| Southeast Asia (Singapore, Malaysia, Philippines) | 7–12 business days | 3–6 business days |
| Hong Kong, Macau, Taiwan | 3–7 business days | 2–5 business days |
| Other Countries or Regions | 7–20 business days | 5–10 business days |
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You may use the tracking link provided in the email to monitor the status of your shipment at any time.
Delivery Attempts & Pickup Locations
Delivery services may require a successful delivery attempt at the shipping address provided during checkout.
If delivery cannot be completed after one or more attempts, the carrier may redirect the package to a nearby pickup location, parcel locker, or collection point.
In such cases, customers may be required to collect the package from the designated pickup location according to the carrier's instructions.
Customers are responsible for monitoring the tracking information and collecting the package within the time period specified by the carrier.
Shipping Guarantee
If your package is lost, damaged, or significantly delayed, please contact our support team.
We will review the situation and provide appropriate assistance, which may include reshipment or another suitable solution depending on the circumstances.
Customs & Import Duties
Depending on your destination country or region, import duties, taxes, or customs fees may apply.
These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Shipping Disclaimer
All delivery times are estimates only and are not guaranteed.
Delightor is not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, customs inspections, transportation disruptions, carrier delays, or actions by postal authorities.
Once an order has been handed over to the shipping carrier, delivery will proceed according to the carrier's procedures and local service conditions.
Address Accuracy
Please ensure that your shipping address is complete and accurate when placing your order.
Delightor is not responsible for delivery delays, failed delivery, or returned packages caused by incorrect or incomplete address information provided by the customer.
Contact Information
If you have any questions regarding shipping or delivery, please contact us at support@delightor.com.